Specialist Certificate In Cleaning Audit

The localised version of the VSR Quality Management System (QMS) for Cleaning Audit, will impart knowledge on the rules/guidelines for dividing building spaces and element counts to create an inventory of space units and elements for cleaning audits. Thereafter knowledge on how to choose sample sizes, compose samples, evaluate and record audit findings will also be shared.

SGD 780.00

Course Description

Cleaning Inspections measure a building’s cleanliness and the effectiveness of the Cleaning Provider’s cleaning process control which is part of the routine duties of a Cleaning Supervisor. Contractually agreed cleaning audits serve a different purpose; they assess the conformance of a building’s cleanliness with contractually pre-agreed specifications and outcomes. In-house and/or third party auditors are expected to become a norm of Outcome-based Facilities Management & Maintenance contracts.

Assessment of cleaning outcomes/results by a Cleaning Supervisor or Auditor involves senses (mainly visual, smell and touch) which can lead to subjectivity problems. Tests such as adenosine triphosphate (ATP) may be specified where health & safety and/or production processes are compromised by work not done/not done to the performance specified. Evidence of work execution and performance execution can also be verified by records and reports. Notwithstanding, the subjectivity issue in Cleaning Inspections and Audits need to be resolved for effective cleaning inspections and audits.

The Netherlands Association for Cleaning Research (VSR) has been striving for more than 35 years to objectify and professionalize the cleaning profession through research, information and training. VSR has developed tools and techniques to produce accurate results and good judgement when inspecting and auditing any cleaning operations in the built environment. VSR’s work forms the basis of Dutch Standard NEN 2075 (2018 en): Quality Measuring System and Process Control System for Cleaning Performance and is linked to EN 13549 (2001): Cleaning Services Basic Requirements and Recommendations for Quality Measuring Systems’. Singapore Standard SS499: Cleaning Performance for Commercial Premises takes reference from NEN 2075; i.e. by default VSR’s tools and techniques.

  1. Impart knowledge on the rules/guidelines for dividing building spaces and element counts to create an inventory of space units and elements for cleaning audit.
  2. Impart Knowledge on how to choose sample sizes, compose samples, evaluate and record audit findings. 

The course comprises two modules:

M1: Cleaning Audits & Contracts Management

Managing Cleaning Service Quality Outcomes

  • Categories of Service Quality in Cleaning Services
  • Performance Assessment of Services / Service Providers
  • Cleaning Inspections & Cleaning Audits
  • Quality Assurance & Role of Cleaning Supervisors
  • Quality Assurance & Role of Cleaning Auditors
M2: VSR Auditor Objective Assessment of Cleaning Performance (Final Inspection): Based on VSR Practical Guideline: VSR PR 1-1 aka as NEN 2075 (for Auditors)

  • Quality of Cleaning (Re-visited)
  • Inspecting Technical Quality
  • Inspection Criteria
  • Method of Inspection
  • Failure Recognition
  • QMS Inspection Model
    • Set up for a Location/Site/Building
    • Splitting/Division of Areas (Rules/Guidelines)
    • Building Inventory Form
    • Principles of Counting Elements (Toilets, Circulations areas, Traffic Areas, Office Areas)
    • Composition of a Random Sample for Inspection
    • Determining Sample Size
    • Composition of the Sample for Inspection
    • Approval Limit
    • Carrying out the inspection
    • Processing the Inspection Results & Pareto Analysis
    • Audit Report

Please click here for a list of course lecturers.

  1. Must have obtained the Specialist Certificate in Cleaning Inspection
  2. Good eye for numbers.
  3. Knowledge in cleaning specifications and inspections

$780 nett per person. Course fees includes full colour course documentation and refreshments at tea breaks.

RECA is pleased to inform that course fee funding of $172.50 per person is available from e2i, subject to terms and conditions being met. Please enquire for further details.

The next intakes of the Specialist Certificate in Cleaning Audit have been scheduled as follows:
24 May 2pm to 6pm & 25 May 2023 9am to 6pm

A ‘Specialist Certificate in Cleaning Audit’ in association with VSR will be awarded to participants who have successfully completed the required assessments.

Please call 6563 4176 or e-mail: enquiry@reca.edu.sg for other information you may require.

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